FAQs
Functionality Aspect
Most frequent questions and answers
How long is the warranty period for your products?
All our aluminum shell products have a warranty period of 5 years, while plastic shell products have a warranty period of 3 years.
What is the difference between 1-10V and 0-10V dimming control in practical applications?
The main difference is that 0-10V dimming can fully shut off the output of the LED power supply using a dimmer, while 1-10V can only achieve a minimum dimming level of 10%.
Can your products operate at the lowest temperature of -20 degrees Celsius?
Yes, our LED power products are designed and manufactured for outdoor environments with a high waterproof rating of up to IP67. They can operate at temperatures as low as -40 degrees Celsius and can be used in most regions on Earth.
What is the minimum order quantity?
There is no minimum order quantity for regular products, but custom products have a minimum order quantity requirement, depending on the specific requirements.
How long will it take for me to receive my order?
The delivery time for samples is 3-7 working days, and for bulk orders, it is 7-15 working days. Sometimes, depending on the stock availability and quantity, it may be shorter or longer. The shipping time is approximately 5-30 working days, depending on the chosen shipping method.
How does the efficiency of LED power supplies affect my product's performance and cost?
High-efficiency LED power supplies can reduce energy consumption and heat
Application Aspect
Most frequent questions and answers
What are the main types of LED power supplies and where are they suitable?
LED power supplies include constant voltage and constant current types, suitable for different types of LED lights such as strips, bulbs, and floodlights.
Do LED power supplies have short-circuit and overload protection functions?
Yes, our LED power supplies generally come with short-circuit, overload, and overheat protection to ensure safe operation.
Are there waterproof LED power supplies suitable for outdoor environments?
Yes, we offer IP65 and higher waterproof-rated LED power supplies suitable for outdoor and wet environments.
Are there LED power supplies compatible with smart control systems?
es, we provide LED power supplies compatible with smart control systems for remote control and dimming.
Does the performance of LED power supplies change at different temperatures?
Yes, high-temperature environments might affect the efficiency and lifespan of LED power supplies; choose a supply suitable for the temperature range.
Do LED power supplies support serial connection of multiple lights?
Yes, but ensure the total power doesn’t exceed the power supply’s rated power to avoid overloading.